Penelope

After you have placed your desired items in the shopping cart and specified a payment method during checkout, an order confirmation with the order number will be sent to your specified e-mail addre...

We are sorry that your order was not complete. Before contacting our customer service, please check the following: We may have sent items in separate packages. Please check your emails to see if a...

We make every effort to meet delivery times, however, in some cases there may be delays, especially after collection drops. Other factors, such as delays with the delivery partner, traffic delays o...

We are sorry that you received a defective item. We want all our customers to receive high quality products. Please send an email with photos and description of the damage to support@livefastdieyou...

If you wish to return items that you paid for exclusively with a gift card online or in-store, the money will be refunded to your voucher code. If you paid for only part of your order with your gif...

GENERAL TERMS AND CONDITIONS You can make a return within a period of 14 calendar days after receiving the item. You will find the return label and return form in your parcel. Please make sure tha...

After receiving your return, we need about 14 business days to process it and arrange the refund. If you have not received a confirmation or refund after this period, please contact our customer se...