Penelope
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Recent activity by Penelope-
WASHING AND CARE INSTRUCTIONS
To maintain the quality of your clothes and to be able to wear them for as long as possible, it is important to care for them properly. When washing your clothes, make sure to wash them at 30 degre...
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METHODS OF PAYMENT
PayPal PayPal is an online payment service that allows you to pay online securely, easily and quickly. Here's how it works: You deposit your data once in a PayPal account. After submitting your ord...
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CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, we cannot change your order afterwards. However, as long as your order status is set to open, we can cancel the order and refund your money so that a new order can be placed with the...
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WHEN AND HOW DO I RECEIVE MY ORDER CONFIRMATION & INVOICE?
After you have placed your desired items in the shopping cart and specified a payment method during checkout, an order confirmation with the order number will be sent to your specified e-mail addre...
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WHAT TO DO IF MY ORDER DID NOT ARRIVE IN FULL
We are sorry that your order was not complete. Before contacting our customer service, please check the following: We may have sent items in separate packages. Please check your emails to see if a...
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WHAT TO DO IF MY ORDER DID NOT ARRIVE WITHIN THE SPECIFIED DELIVERY TIME?
We make every effort to meet delivery times, however, in some cases there may be delays, especially after collection drops. Other factors, such as delays with the delivery partner, traffic delays o...
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WHAT SHOULD I DO IF I HAVE RECEIVED DAMAGED OR DEFECTIVE GOODS?
We are sorry that you received a defective item. We want all our customers to receive high quality products. Please send an email with photos and description of the damage to support@livefastdieyou...
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REFUND FOR GIFT VOUCHERS
If you wish to return items that you paid for exclusively with a gift card online or in-store, the money will be refunded to your voucher code. If you paid for only part of your order with your gif...
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RETURN CONDITIONS
GENERAL TERMS AND CONDITIONS You can make a return within a period of 14 calendar days after receiving the item. You will find the return label and return form in your parcel. Please make sure tha...
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WHEN AND HOW WILL MY RETURN BE CREDITED?
After receiving your return, we need about 14 business days to process it and arrange the refund. If you have not received a confirmation or refund after this period, please contact our customer se...